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Publisher
Kanopy Streaming
Pub. Date
2014.
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...
2) Ex Libris
Publisher
Frederick Wiseman (Zipporah)
Pub. Date
2017.
Description
Frederick Wiseman’s new film EX LIBRIS goes behind the scenes of one of the greatest knowledge institutions in the world and reveals it as a place of welcoming cultural exchange and learning. With 92 locations throughout Manhattan, the Bronx and Staten Island, the library is committed to being a resource for all the inhabitants of this multifaceted and cosmopolitan city, and beyond. The New York Public Library exemplifies the deeply rooted American...
Author
Series
Formats
Description
A library is a vibrant place with books, people, computers, meeting spaces, and more! Come visit the library through carefully leveled text and fresh, colorful photos. Critical thinking questions and a photo glossary supply readers with the basic building blocks for reading nonfiction.
Author
Description
When Alice Wright agrees to marry handsome American Bennett Van Cleve and leave behind her stifling life in England for a new adventure in Kentucky, she's soon disenchanted by her newlywed status and overbearing father-in-law, owner of the local coal mine. So when a call goes out for a team of women to deliver books as part of Eleanor Roosevelt's new traveling library, Alice signs on enthusiastically. The leader, and soon Alice's greatest ally, is...
Publisher
Kanopy Streaming
Pub. Date
2014.
Description
Library Security experts and staff members discuss practical security recommendations to create an effective security policy for your library. Examples are shown of staff correctly handling security problems, including approaching rule-breaking patrons, personal safety and patrons carrying weapons. "Recommended for all libraries." ~ Library Journal.
Publisher
Kanopy Streaming
Pub. Date
2014.
Description
This program will show you recommended ways of handling difficult situations that your library and staff may encounter. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing. "Highly recommended ..." - Video Librarian.
Author
Description
"'Between life and death there is a library, and within that library, the shelves go on forever. Every book provides a chance to try another life you could have lived. To see how things would be if you had made other choices... Would you have done anything different, if you had the chance to undo your regrets?' A dazzling novel about all the choices that go into a life well lived, from the internationally bestselling author of Reasons to Stay Alive...
10) Library
Author
Series
Formats
Description
Library takes emergent readers on a trip to the library while providing them with a supportive first nonfiction reading experience. Carefully crafted text uses high-frequency words, repetitive sentence patterns, and strong visual references to support emergent readers, making sure they aren't facing too many challenges at once.
Library includes tools for teachers as well as introductory nonfiction features such as labels, a table of contents, words...
Publisher
Kanopy Streaming
Pub. Date
2014.
Description
Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions. 3 Stars ~ Designed to help achieve a professional, consistent public face for any library these well-produced titles offer solid ideas and tips for libraries to mount successful...
Publisher
Library Video Network
Pub. Date
2013.
Description
Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and the Darien Public Library. In the Netherlands, the DOK Library uses creative thinking, multimedia displays, marketing...
Publisher
Kanopy Streaming
Pub. Date
2014.
Description
Learn how to market your library's services to your community. From learning about your target audiences to crafting a mission statement, this program shows you how to create an effective marketing plan. In addition, you'll learn how to create a message for your library to make short-term and long-range planning a success.
Publisher
Kanopy Streaming
Pub. Date
2014.
Description
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
16) The shelf elf
Author
Publisher
Upstart Books
Pub. Date
c2004
Description
Skoob the Shelf Elf learns all about the proper way to handle books and behave in the library.
Publisher
Kanopy Streaming
Pub. Date
2014.
Description
This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the call number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL) to see how their conversion to a "Dewey-less" library has gone. The results have been pretty dramatic. Even if leaving Dewey behind is not an option, this offers plenty of ideas and suggestions about library layout, signs, shelving, and more....
18) Library lion
Author
Formats
Description
A lion starts visiting the local library but runs into trouble as he tries to both obey the rules and help his librarian friend.
Author
Series
Mr. Lemoncello volume Book 1
Appears on list
Description
"Twelve-year-old Kyle gets to stay overnight in the new town library, designed by his hero (the famous gamemaker Luigi Lemoncello), with other students but finds that come morning he must work with friends to solve puzzles in order to escape"--
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