Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing...

The quality of early attachment relationships is of central importance to children's social and emotional development. It is vital to their all round development. Shot over the first three years of an infant's life, the film shows the development of attachment behaviour. By observing the interactions between infants and their carers we see the attachment stages unfolding, giving a real understanding of how it works in practice. While the film focuses...

Describes the parental behavior of Emperor penguins, focusing on how the male keeps the egg warm until it hatches and how the parents care for the chick after it is born.

In this video we see the savanna baboons of Africa in various regions of their natural habitat, but with an emphasis on woodlands and forested regions since most other baboon films focus on the open savanna. The video emphasizes various roles filled by animals in a troop with particular attention paid to the range of behaviors seen in males.

A grouchy ladybug, looking for a fight, challenges everyone she meets regardless of their size or strength.

A student from Boston wins a guest editorship on a national magazine, and finds a new world at her feet. Her New York life is crowded with possibilities, so the choice of future is overwhelming. She is faced with the perennial problems of morality, behavior and identity.

Networks of relationships among employees are increasingly the means by which organizations create value and foster innovation. From ten years of research tracking top-performing leaders at over 60 companies, Professor Cross found that successful leaders manage informal networks to compensate for weaknesses in formal structures, and thus improve collaboration, knowledge-sharing and best practices. In doing so, they are less susceptible to the loss...

In Operation Maneater, veterinarian Mark Evans uses technology to tackle three of nature's deadliest giants: the Nile Crocodile, the Polar Bear, and the Great White Shark. When these animals attack humans, both sides lose out. As more people are killed or maimed by these stealth hunters, more animals are being killed in retaliation. Mark Evans is on a personal mission to find ways to break the circle of violence and protect both animals and humans....

A video from ECU’s archive of documentaries and teaching films. This program presents a visual example of a qualitative consumer research report. It was compiled using data collected during the 'Odyssey Downunder' project upon which this series of programs was based. Produced by David Crewes.

Mark Evans travels to Namibia’s Chobe River, a place that’s known as the croc attack capital of the world. Crocodiles here are growing in size and number and so is the frequency of attacks. Each time an attack occurs, the locals kill crocs in retaliation. To find a way to keep both people and crocodiles safe, Evans joins leading croc experts Rom Whitaker and Dr. Patrick Aust to carry out a radical new experiment. The idea is to train crocs to...